Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fitlibraryteam@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fitlibraryteam@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fitlibraryteam@gmail.com.

Thank you for shopping at FitLibrary. This Return and Refund Policy explains how refunds, cancellations, and withdrawal requests are handled for our digital products.

FitLibrary sells digital products only, including eBooks, printables, downloadable PDFs, digital guides, and digital bundles. No physical item will be shipped.

1. Digital Products

All FitLibrary products are delivered digitally. After completing your purchase, you may receive access through a download link, email, order confirmation page, customer account, or digital delivery system.

Because digital products can be accessed, downloaded, copied, or saved immediately after delivery, our refund rules are different from physical product returns.

2. General Refund Policy

All sales are generally final once the digital product has been delivered, accessed, or downloaded.

We do not offer refunds for:

  • Change of mind after receiving access to the product

  • Accidental purchases after the digital product has been delivered

  • Failure to read the product description before purchasing

  • Expecting a physical product when the product is clearly listed as digital

  • Personal preference after accessing or downloading the files

  • Incompatibility with a specific device, app, or software when the file itself is functional

  • Unauthorized sharing, loss, or misuse of the downloaded files after purchase

3. European Union and Right of Withdrawal

If you are a consumer located in the European Union or another jurisdiction with a statutory right of withdrawal, you may have the right to withdraw from an online purchase within 14 days, unless an exception applies.

For digital content that is not supplied on a physical medium, such as eBooks, printables, PDFs, and downloadable digital files, you may lose your right of withdrawal once digital delivery, access, or download has begun, provided that you gave prior express consent to immediate access and acknowledged that you would lose your right of withdrawal once access or download begins.

By purchasing a FitLibrary digital product and requesting immediate access to the digital content, you acknowledge that the digital product may be delivered immediately and that your right of withdrawal may be lost once the download or access begins.

If you are located in the European Union and you have not accessed, downloaded, or received the digital product, you may contact us within 14 days of purchase to request withdrawal.

4. Refunds We May Approve

We may review refund requests on a case-by-case basis in the following situations:

  • You purchased the same product more than once by mistake

  • You were charged incorrectly

  • You did not receive access to your digital product

  • The file is defective, corrupted, or cannot be opened after reasonable troubleshooting

  • You purchased the wrong product and contacted us before accessing or downloading it

  • A refund is required under applicable consumer protection law

Approval is not guaranteed unless required by applicable law.

5. Access or Download Issues

If you do not receive your download link, cannot access your files, or experience a technical issue, please contact us at fitlibraryteam@gmail.com with your order number and the email address used at checkout.

We will help you restore access, resend the download link, provide troubleshooting support, or offer an alternative delivery method when appropriate.

If the digital product itself is defective or inaccessible, we will first attempt to provide a working replacement file or corrected access. If we cannot resolve the issue, we may issue a refund.

6. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us at fitlibraryteam@gmail.com within 14 days of purchase.

If we can verify the duplicate order and the duplicate product has not been used in a way that would prevent a refund, we may refund the duplicate transaction.

7. Cancellations

Orders for digital products can only be cancelled before the digital product has been delivered, accessed, or downloaded.

Because many FitLibrary products are delivered automatically after purchase, cancellation may not be possible once access has been provided.

8. Refund Processing

If a refund is approved, it will be issued to the original payment method whenever possible.

Approved refunds are usually processed within 14 days, although the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

9. Chargebacks and Payment Disputes

If there is an issue with your order, please contact us before opening a chargeback or payment dispute.

We are happy to help resolve access, billing, download, or delivery issues. Opening a chargeback for a product that was successfully delivered or downloaded may result in the suspension of access to FitLibrary products.

10. Educational Disclaimer

FitLibrary products are for educational and informational purposes only.

Our products do not provide medical advice, diagnosis, treatment, or individualized professional guidance. They do not replace consultation with a qualified doctor, registered dietitian, physical therapist, personal trainer, psychologist, or other licensed professional.

Purchasing or using a FitLibrary product does not create a professional-client relationship.

11. Personal Use Only

FitLibrary digital products are sold for personal use only.

You may not resell, share, reproduce, upload, distribute, or commercially exploit our digital files, download links, designs, or content without written permission.

12. Contact Us

For refund, withdrawal, cancellation, or access questions, contact us at:

FitLibrary
Email: fitlibraryteam@gmail.com